Donation Refund Policy
A straightforward process for correcting a donation, requesting a refund and getting support.
Effective date: October 27, 2026
Our commitment to donors
Global Hope Alliance Foundation, EIN 43-2451456, accepts refund requests within 30 calendar days of a donation. If you made a gift by mistake, selected the wrong amount, donated twice or do not recognize a payment, contact donor support at [email protected].
This policy applies to donations received by the foundation. A request is reviewed against the original transaction so that money is returned to the correct donor.
When you can request a refund
- A mistaken donation or amount: request a full refund or a correction within 30 calendar days.
- A duplicate donation: identify the transactions so the unintended duplicate can be refunded.
- An unauthorized payment: contact us as soon as you discover it. The 30-day window does not limit rights available through your bank, payment provider or applicable law.
- An accepted project restriction that cannot be met: we will seek your agreement to another use or arrange a refund, as described in our Terms of Service.
After 30 days, contact us to explain the circumstances. We will review errors and exceptional situations individually, alongside any applicable legal or payment-provider requirements.
How to submit a request
Email [email protected] with the subject “Donation refund request” and include:
- Your name and the email address used for the donation.
- The donation date, amount and currency.
- The receipt or transaction reference, if available.
- The reason for your request and whether you want a full refund or an amount correction.
Do not send a complete card number, security code or account password. If you no longer have the receipt, tell us what information you do have so we can help locate the transaction.
Review and timing
Our target is to acknowledge your request within two business days and provide a decision within five business days after receiving the information needed to verify it. If more information is required, we will explain what is missing.
For an approved refund, we will submit the refund within five business days. The time until it appears in your account depends on the bank and payment provider. We will provide a refund confirmation or reference when available.
How the money is returned
Approved refunds are returned through the original payment method, in the original transaction currency. We do not send a refund to a different person, card or bank account at someone else’s request. If the original method can no longer receive a refund, we will work with the payment provider to identify a verified alternative.
The foundation does not charge a fee for submitting or processing an approved refund. Currency-conversion differences or separate charges imposed by a donor’s bank are determined by that bank.
Donations, goods and third-party platforms
A charitable donation is not a retail purchase, so there is no physical item to return. Images of supplies describe the charitable purpose; they do not create an order for delivery to the donor.
If a separate fundraising platform collected the donation, contact us with its name and your receipt. We can help identify the correct route, but a platform that holds the payment may need to process the request under its own terms. If you have already opened a dispute with your bank, tell us so the same transaction is not refunded twice.
Support and policy changes
Contact [email protected] for help with a request or to ask for a review of a decision. Written correspondence may be sent to Global Hope Alliance Foundation, 2800 Cuervo Dr NE, Albuquerque, NM 87110, United States.
We handle the information you provide under our Privacy Policy. Changes to this policy will be dated and published here and will not remove rights that applied to an earlier donation.